Emfboutik is committed to customer satisfaction. As the majority of our products are perishable (consumable) in nature, if you are unsatisfied with the quality or freshness of the product please return it at the time of delivery.
Once the delivery person has accomplished delivery of the goods and left, unfortunately we can’t offer you a refund or exchange.
In case of non-perishable (not consumable) items, and in order to be eligible for a return, your item must be unused and in the same packaging and condition that you received it and returned within 7 days from the delivery date at our Office/Warehouse location.
Self collection orders or orders place for pick-up will be valid for 48 HOURS from the date of placing the order. Orders not collected will be cancelled at companies discretion. Refunds of payment will be done through the Original Mode of Payment.
In case of full or partial returns, if the balance amount of products taken is below our free shipping policy amount, a handling fee will apply according to your region.
Cancellation by customer:
You can cancel your or reschedule delivery day/time for your order anytime up to 4.00 PM, one day prior to your scheduled delivery of order placed on www.emfboutik.com,
In case of cancellation before the cut-off time, we will refund any payments already made by you for the order. Refunds of payment will be done only through the Original Mode of Payment.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we, at our sole discretion, could cancel such orders. We will maintain a list of all fraudulent transactions and customers and reserve the right to deny access to them or cancel any orders placed by them.
Exchanges (if applicable)
We only replace items if they are non-perishables (non-consumable), and if they are defective or damaged prior to delivery. Please notify us at the time of delivery if you need an exchange for the same products by calling us on (04) 327 2254 or send us an email at firstname.lastname@example.org . We will send you the replacement of that product on our next delivery to your area, depending on where you live. The time it takes for your exchanged product to reach you may vary.